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Manner Monday: Email Etiquette

 

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Q: “Do you have any etiquette advice regarding emails?

For example, when emailing a professor (you haven’t met in person), do you write it like a letter – “Dear Dr. Soandso, blah blah blah” and what salutation is most appropriate at the end? EX. (Thanks for your time, Sincerely, Hope to hear from you soon, etc.).

When he/she replies if he/she is short without proper punctuation / complete sentences should you continue to write complete sentences or make it shorter to match his/her tone? I am ultimately wondering how formal you should be – if there are any rules about when you can let that wall down in a professional conversation.

Also, if in his/her reply email they don’t address you (the original writer) by name, is it then okay to reply without addressing him/her by name since that’s already been established?

Thanks for your help.” – Kiley

A: You’ve got this! You’re being thoughtful and respectful which are both huge components of Etiquette. Continue to follow your intuition! The most important part of practicing good email etiquette is remembering the lack of body language present. We don’t have the visual or the vocal parts that are important to communication and we’re relying solely on the black and white of the written word – which can easily be misunderstood.

Taking that into consideration, I think you’re smart to err on the side of formality when addressing your professor. By using Dr./Mr./Ms. as salutations and closing with something traditional (‘sincerely’, ‘regards’, ‘thank you’), you’re extending respect to your professor. You can then see how formal they are in their response and adjust your communication accordingly. And you are correct, once you are in response mode; there is no need to continue to address the recipient by name.

Another helpful tip, try to be as succinct and concise as possible, I remember reading an article about how much email we process on a daily basis – it’s crazy! The shorter your message is – the better chances of it actually being processed, read, and of you receiving a response.

Here are some other blog posts referencing Business and Email etiquette you may find helpful.

But ‘hats off’ and ‘kudos’ to you for being aware and willing to take the extra steps to show your professionalism! Keep up the great work!

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue

 


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2017-2018 Season 5-8th grade programs is open, Click here to register.

  • Save $50 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude You’re Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

 

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