Manner Monday®: Drive-Through Etiquette

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by Carey Sue Vega in Etiquette, Family, Manner Monday, Manners

I recently wrote a blog post about the other side of Customer Service and how sometimes we forget to treat the person providing the service with the same respect we expect to receive during the transaction. The post prompted a conversation with a friend about ‘drive-through’ etiquette and how we can’t always see the person behind the screen, but the same rules should apply.

Here are some other tips to make sure your drive-through experience is a good one – for everyone involved!

Put down your phone.  Facebook can wait!  And if you’re in the middle of a phone conversation, tell the other person you will call them back… you can’t carry on two conversations at once – and it’s flat out rude to both of the parties you’re cross communicating with.

Turn down the radio.  It’s hard enough for the person trying to understand your order in the first place – help them out by cutting down on the background noise.

Quite please.  Ask the other people in your car to be quite – it’s only for a few seconds while you place the order. And it’s a great opportunity to model respect for others.

Be prepared.  If you’re not familiar with the menu, do your best to focus on the menu options as soon as they are in clear sight so you can be as precise as possible when placing your order.

Pull the shades.  You may remember from the ‘sunglass etiquette’ post, you should remove your sunglasses when speaking with someone.  Don’t forget, to offer that same respect to the person working the window at the drive-through.

Raining?  If it’s raining – the person working the window will be forever grateful if you remember to turn off your windshield wipers so they don’t get drenched on the upswing.

Special Announcements:

5-8th Grade Classes have begun… 
For more information, visit the registration page on the website:

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:

Business Etiquette Lunch Workshops – Begin in September
Lunch workshops are a great way to grab a fantastic meal, meet new people in an fun and nonthreatening environment AND learn something at the same time!

Join us for a workshop:

  • Tuesday, September 23, Skirvin
  • Tuesday, October 21, Quail Creek
  • Tuesday, November 18, Gaillardia (Social Etiquette – preparing for the Holidays)

Register via:

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

As always, thanks for reading!
– Carey Sue

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