Manner Monday®: Customer Service Teaching Opportunities

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When I work with businesses on Customer Service training, we always talk about how ‘REALLY good’ customer service is hard to find.  You can find numerous examples of mediocre and bad customer service, but ‘REALLY good’ examples usually have people stumped after they say ‘Chick-fil-A’, because let’s face it – they wrote the book on it.  Then on the flip side, when we talk about ‘bad’ examples, Walmart unfortunately is the frontrunner for those stories.  Personally, I’m not a fan of Walmart for that reason.

Many of you know we have an 11 year old son who is active in Scouting.  If you have a Scout in your family, or if you just like to go camping, you may know that Walmart has a great camping section.  So yes… guess where I’ve been going with my son as he builds up his camping arsenal.  Our most recent trip to the store took us to the customer service desk and on a bit of a scavenger hunt.  During our visit, we encountered four different employees who weren’t feeling the ‘love’ for their current job, which gave us four different teaching opportunities to talk with our son about what ‘good’ customer service should look like.

One of my favorite tips for not only external customer service, but also internal with your coworkers and colleagues is the 10-4 rule.  Within 10 feet of someone you visually greet them with a smile and eye contact.  Within 4 feet, you then greet them verbally.  By implementing this rule, you can make a huge difference in someone’s day even if you’re just passing them in the hall or aisle.

Who knows what our son will end up doing for work throughout his life, but I can only hope those teaching opportunities from last week will stick with him and he’s able to provide some ‘Chick-fil-A’ level customer service when the time comes!

Click here if you would like to read a previous post on the ‘other side’ of Customer Service. 

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Thanks for reading!
Carey Sue

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  • Etiquette and the Generations – understanding ‘those guys’
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  • ‘Dude You’re Rude!’ Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training
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